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Welcome to LULU VIVIENNE. We're delighted to have you here! We believe every beautiful shopping experience begins with feeling cared for. Whether you're exploring our latest styles, looking for help with an order, or simply want to share your thoughts, we're always happy to hear from you.
Your experience matters to us, and we're here to make every step a little easier.
Have a question or need assistance? Send us an email, and our team will be glad to help. We typically respond within 24–48 business hours, Monday through Friday.
For order-related inquiries, please include your order number to help us find the details quickly.
We're here to support you with:
Order confirmations and order updates
Shipping information and package tracking
Return and refund inquiries
Product details and availability
Size guidance and fit questions
Payment and checkout assistance
Website concerns and general inquiries
Feedback and suggestions
Whatever you need help with, we'll do our best to make your experience with LULU VIVIENNE a positive one.
LULU VIVIENNE
SKYLAR DRAKE 1036 VALLEY FORGE DR
LAKE WYLIE, SC 29710
United States
Business Correspondence Only – Not a Return Address
This address is for business correspondence only and is not our return warehouse. Please contact our Customer Care Team before sending any items back. If your return request is approved, we'll provide the appropriate instructions and return address.
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
Messages received outside our regular service hours will be answered on the next available business day.
When contacting us, please provide:
Your full name
The email address associated with your order
Your order number, if applicable
A clear description of your question or concern
If you're reporting a damaged, defective, or incorrect item, please include clear photos of the product, packaging, and shipping label so we can review the issue more efficiently.
Thank you for choosing LULU VIVIENNE and allowing us to be part of your style journey. Your trust inspires us to keep bringing you thoughtful service and fashion you'll love.
Whenever you have a question, concern, or suggestion, don't hesitate to reach out. We're always happy to help make your shopping experience feel special.
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