Contact information

Thank you for choosing LULU VIVIENNE.

At LULU VIVIENNE, we believe that great fashion deserves thoughtful service. Whether you have a question before placing an order or need assistance after your purchase, our Customer Care Team is here to make your shopping experience simple, comfortable, and enjoyable. We're always happy to hear from you and help whenever we can.

💌 Get In Touch

Customer Support Email

📧 vip@luluvivienne.com

We strive to respond to all emails within 24–48 business hours (Monday–Friday).

If your inquiry is related to an existing order, please include your Order Number so we can locate your purchase and assist you more efficiently.

🛍️ Customer Support

Our team is happy to assist you with:

  • Order Status & Tracking

  • Shipping Information

  • Return & Refund Requests

  • Product Details & Availability

  • Size Recommendations & Fit Questions

  • Payment & Checkout Assistance

  • Website Support

  • General Customer Service

Your questions and feedback matter to us, and we'll do our best to provide a helpful and timely response.

📍 Business Information

LULU VIVIENNE

SKYLAR DRAKE 1036 VALLEY FORGE DR
LAKE WYLIE, SC 29710
United States

Business Correspondence Only – Not a Return Address

Please note that this address is for business correspondence only and is not our return warehouse.

If you need to return an item, please contact our Customer Support Team before sending anything back. Once your request has been reviewed and approved, we'll provide the appropriate return instructions and return address.

🕒 Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Emails received outside our business hours will be answered on the next available business day.

📝 Before Contacting Us

To help us resolve your inquiry more efficiently, please include:

  • Full Name

  • Email Address

  • Order Number (if applicable)

  • A detailed description of your question or concern

If your inquiry involves a damaged, defective, or incorrect item, please attach clear photos of the product, shipping package, and shipping label so our team can review the issue and assist you appropriately.

🌷 Thank You for Reaching Out

Thank you for being part of LULU VIVIENNE.

We truly appreciate your trust and support. Our goal is to bring you beautiful fashion, attentive service, and a shopping experience you can feel good about. Whenever you need assistance, simply send us an email — we're always glad to help.